RETURN POLICY

At Boost Wellness, we are committed to providing our customers with high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, we are happy to offer returns and exchanges under the following conditions:

1. Eligibility for Returns

• Returns are accepted within 4 days from the date of delivery.
• Products must be in their original condition, unused, and with all packaging intact.
• Items that are perishable, personal care, or intimate in nature (such as supplements, skincare products, etc.) are non-returnable for hygiene and safety reasons.

2. How to Return

• To initiate a return, please contact our customer service team at hello@boostwellness.co.ke
• Provide your order number and the reason for the return.
• Our team will guide you through the return process and provide return instructions.

3. Refund Process

• Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment within 7 business days.
• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or was sent in error.

4. Exchanges

• If you would like to exchange an item for a different size, color, or product, please contact us within 3 days of delivery.
• Exchanges are subject to product availability.

5. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.

6. Contact Information For any questions or concerns regarding returns, please reach out to us at:

Email: hello@boostwellness.co.ke
Phone: 0794 753 441
Website: www.boostwellness.co.ke

Thank you for shopping with Boost Wellness!